Delivery & RETURNS
OUR RETURNS POLICY
Due to hygiene and quality reasons, we do not accept any returns or exchanges. This policy apply only our delivery error such as missing and wrong.
If my order isn't delivered, what should I do?
We're still working on the 7-14days delivery time frame for delivery from Japan but we're experiencing some delays with couriers, so it may be slightly longer. （At first, please check your tracking numbers）
Therefore, we kindly ask for your patience and understanding at this time. However, if your order hasn’t been delivered, please send us E-mail throw the contact form.
If an item is missing or wrong from my order,
If an item is missing or wrong from your order, please contact us when you received your parcel. Please let us know exactly what’s wrong with your order. Remember to include your order number, full name and model number as this will help us speed up the search for your order details.
1. Ships within 5 to 14 business days of placing an order.
2. Areas where delivery is possible: Japan and overseas*.
3. Please note that delivery may be delayed than planned depending on the credit card processing status.
*SHIPPING BY JAPAN POST OFFICE.
[Delivery method and shipping fee ]
You can chose two delivery options.
EMS (Express Mail Service)
Registered Mail Service
※FOR MORE DETAIL PLEASE SEE "Delivery Areas."
Shipping fee varies depending on the weight of orders.
・Shipping fee is free over JPY 30,000 or more.
The total price of products does not include fees such as gift wrapping and Commission Charges(¥150).
Please note that additional orders cannot be placed once the order is confirmed. Please purchase again from the purchase screen.
Shipping/Delivery-Flow of delivery-
[EMS]We will ship within 3 -7 business days of receiving your order.
[Registered Mail Service]We will ship within 5 -15 business days of receiving your order.
*If additional orders are required by gift wrapping or e-mail, or if you need to respond separately, it will be shipped as soon as it is ready.
*Usually it will be delivered within 3days-15days. (depends on delivery options)
*Delivery may be delayed due to concentrated orders, Golden Weeks*1(28th April to 5th May), Obon*2, New Year holidays, etc.
*If you have not received your order within 20 days after placing your order, please contact us using this inquiry form.
*1 In Japan, we have period of consecutive national holidays in May
*2 Originally celebrated in mid-July according to the lunar calendar,Bon, the Festival of Souls, is now held from 13th August to 16th August.(In Tokyo is 13th July to 16th July). This is a Buddhist festival in honor of the spirits of the dead who return to their families. On the first day, spirits of the dead who return to their families. On the first day, spirits of ancestors are welcomed by an open-air fire, and on the night of the last day another open-air fire is made to see them off to the other world.
[Notice of completion of shipment]
We will send you a contact email for product shipping.
Please note that delivery may be delayed due to factors such as weather and transportation. For more detail, please see page of "Delivery areas".
[When a product different from the order arrives]
All items are for one item. We apologize for the inconvenience, but please contact us from the inquiry form within 3 days after the item arrives.
In principle, we do not replace it for the convenience of our customers. Please understand rightly.
We do not accept exchange or return of products if you do not contact us within 3 days after arrival.
In the following cases, we may refuse to accept returns or exchanges.
● Items that have been opened or used once. (In principle, returns are not possible after opening)
●Products that have been delivered for 3 days without contacting us.
●When the product or OPP bag is damaged, or the instructions are dirty or damaged
Online orders are accepted 24 hours a day.